Returns & Exchanges
At Neon Vintage, we want you to be completely satisfied with your retro-inspired finds, which is why we offer a 30-day return window for all items in their original condition. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a smooth exchange or refund experience.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all vintage-style tags and labels remain attached and intact.
Label and Ship
Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing